Return/Refund Policy
Thank you for supporting my small business! I want you to love your purchase, but I understand that sometimes things don’t work out. Please review our refund and return policy below:
Eligibility for Refunds and Returns
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Refunds or returns are available for items that arrive damaged or defective. You must notify us within 7 days of delivery and provide photos of the damaged or defective item.
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Custom or personalized orders are not eligible for refunds or returns unless the item is defective or damaged.
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Returns for reasons other than damage or defects (e.g., change of mind) are not accepted.
How to Request a Refund or Return
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Contact us at lauren.ashley.designs87@gmail.com or through the Contact Us section on the Home Page within 7 days of delivery.
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Include your order number and photos of the issue (if applicable).
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Once approved, follow the instructions provided to complete your return or refund request.
Processing Refunds
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Approved refunds will be issued to your original payment method within 5 business days of receiving the returned item, if applicable.
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For damaged or defective items, we may offer an exchange instead of a refund, based on item availability.
Return Shipping
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Buyers are responsible for return shipping costs unless the item is defective or damaged.
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Returned items must be in their original condition and packaging.
Non-Refundable Situations
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Items returned without prior approval.
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Packages lost due to incorrect address information provided by the customer.
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Change of mind after purchase.
Lost or Delayed Packages
We are not responsible for delays or losses caused by the shipping carrier. Please contact the carrier directly for assistance.